Shipping Policy

HAILEY'S PETSHOP — SHIPPING POLICY

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ORDER PROCESSING

Each order is handled with care to ensure quality and accuracy. Please allow 1–3 business days for processing before your order is dispatched. Orders placed on weekends or public holidays will be processed on the next working day.

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DELIVERY TIME

Our standard delivery timeframe is 5–15 business days, depending on your location. We work with trusted carriers to make sure your order arrives safely and on time. Once your order has been dispatched, you will receive an email with your tracking information so you can follow your package every step of the way.

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SHIPPING FEES

We are happy to offer free shipping on all orders — no minimum purchase required. Every package is delivered straight to your door at no extra cost.

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HOW TO PLACE AN ORDER

1. Select your desired item and add it to your cart.
2. Proceed to checkout and carefully review your shipping details.
3. Choose your preferred payment method — all transactions are processed through our secure, SSL-encrypted system.
4. Once your order is complete, you will receive a confirmation email for your records.

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DELAYS & AVAILABILITY

Delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays. Our team is committed to getting your order to you as quickly as possible and will keep you informed along the way.

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CONTACT US

Have a question about your shipment or need urgent assistance? We're here to help: info@haileypetshop.com